Customer Service Assistant

Responsibility

The common responsibilities for this position include assisting branch partners and the team in contacting, welcoming, and receiving clients, as well as updating client information. The role involves managing and executing marketing activities, including promotion-truck campaigns and client outreach/events. Additionally, it requires handling customer inquiries and escalations promptly to ensure high client satisfaction, overseeing client account opening processes with accuracy and compliance to SFC requirements, coordinating with the Marketing team and part-time staff, and maintaining accurate records while preparing reports on departmental activities and metrics. Proficiency in computer typing and basic operations is necessary. The position offers flexible working hours, with options to work 2 to 4 days a week, and is located in the Tuen Mun or Tin Shui Wai area.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%