Customer Service Assistant

Responsibility

The common responsibilities for this position include handling enquiries through hotline and e-mail, following and resolving customer complaint cases, preparing Complaint Case Reports, Monthly Reports, and Monthly Analysis for management review, managing ad-hoc projects, and working closely with the Operation team to resolve problems. Additionally, the role involves welcoming guests, assisting with the check-in process, providing information about lounge amenities and local attractions, addressing guest inquiries and requests, ensuring the lounge is clean and organized, and resolving any issues or complaints promptly. The position also requires assisting customers at the HK Observation Wheel, managing crowd control, ensuring safety and efficient operations, and maintaining positive interactions with the general public. Furthermore, providing professional advice on wine selection and delivering excellent customer service while assisting in daily store operations are key responsibilities.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%