Customer Service Officer

Responsibility

The common responsibilities for this position include assisting in order processing, handling customer inquiry hotlines, and responding to inquiry emails and instant messages. The role involves managing phone and live chat enquiries related to credit cards, including statement and transaction information, marketing/promotion programs, and customer information updates. Additionally, it includes assisting in customer inquiries, updating the e-shop, supporting trade shows, and launching new products. The position also entails handling course inquiries and registrations, assisting in the operation of online courses, supporting teachers in preparing teaching materials, and managing the ordering of teaching materials along with other administrative tasks.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%