Customer Service Officer

Responsibility

The common responsibilities for this position include providing customer service and handling customer inquiries to ensure client satisfaction, managing client account opening processes with accuracy, and maintaining daily operations of the center. The role involves working closely with the sales team and programming team to explore and develop customer needs, retaining and developing long-term relationships with existing customers, and assisting the sales team with project follow-up. Additionally, the position requires handling course sales, managing parent inquiries, scheduling assessments, and following up on related matters while maintaining good communication with parents and students. Administrative and clerical support, as well as overseeing the ordering of stationery and office supplies, are also key responsibilities, along with performing ad hoc projects as assigned.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%