Customer Service Officer

Responsibility

The common responsibilities for this position include providing excellent customer service and maintaining good relationships with clients, handling inquiries, client instructions, and complaints in a professional and timely manner. The role involves coordinating with internal departments to satisfy customer needs, following up on test submissions, and supporting key customers' requests. Additionally, it requires working closely with the sales and programming teams to explore and develop customer needs, ensuring client requirements are met, and assisting with project follow-ups. The officer is also responsible for managing the Customer Care Counter, handling inquiries from shoppers, overseeing gifts redemption, and managing parking administration. Supporting daily operations, preparing performance reports, and executing ad hoc duties are essential tasks as well. Furthermore, the role includes assisting in course inquiries and registrations, supporting online course operations, and managing administrative tasks related to teaching materials.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%