Customer Service Officer

Responsibility

The common responsibilities for this position include handling customer enquiries and complaints, maintaining good customer relationships, and communicating with customers via phone, email, and instant messaging. The role involves managing customer orders and deliveries, supporting the sales team with customer requests, and providing administrative support. Additionally, it includes organizing and supporting customer events, maintaining daily operations, and handling inquiries related to courses and assessments. The position also requires assisting with online course operations, scheduling bookings, and following up on customer requests. It involves delivering outstanding customer service, addressing complex queries, and ensuring client satisfaction while adhering to relevant policies and procedures.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%