Customer Service Officer

Responsibility

The common responsibilities for this position include handling customer inquiries and complaints via phone, email, and live chat; managing incoming calls and emails; providing general administrative and clerical support; and performing ad hoc duties as assigned. The role involves working closely with sales and programming teams to explore customer needs, ensure client requirements are met, and retain relationships with existing customers. Additionally, responsibilities include assisting in the operation of online courses, scheduling assessments, and supporting teachers with educational materials. The Customer Service Officer is also tasked with validating and processing service subscriptions, managing customer contract renewals, and preparing reports for management review. Maintaining daily operations and sales, handling admission registrations, and coordinating with other departments are also key duties.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%