Customer Service Representative

Responsibility

The common responsibilities for this position include communicating with customers through various channels, providing first line support for VR systems and software, troubleshooting technical issues, entering sales orders and acknowledging purchase orders, monitoring the supply chain for timely customer shipments, managing warranty replacements and customer credits, addressing and resolving customer complaints creatively, collaborating with different departments for issue resolution, maintaining customer interaction records, reaching out to customers for feedback, assisting in general customer service tasks, and collaborating with management on customer service projects. Additionally, the role involves delivering professional customer service by solving concerns and complaints, replying to comments via email and online platforms, and creating a positive customer experience while working in the Delivery Platform Team. Shift duty is required.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%