Customer Services Officer

Responsibility

The common responsibilities for this position include handling customer enquiries and complaints with excellent customer service manners, establishing and maintaining good relationships with customers, managing the cargo and customer claims process, handling freight bookings and quotations via telephone and email, performing clerical and administrative duties such as data entry, invoicing processing, and rate filing, and collecting market intelligence to prepare reports for management. Additionally, the role involves cross-checking verified AWBs for accuracy, maintaining excellent relationships with airline principals, and performing any other ad hoc duties as assigned.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%