Customer Services Officer

Responsibility

The common responsibilities for this position include handling customer inquiries and complaints, establishing and maintaining good relationships with customers, providing high-quality customer service, and delivering administrative and clerical support. Additional duties involve managing reception and administrative tasks, coordinating and following up on issues with internal and external parties, preparing and updating reports, and supporting event operations. The role also requires performing information counter duties, managing cloakroom and bar sales, handling venue bookings and related inquiries, assisting in promotional events, and conducting investigations on customer comments and complaints. Other responsibilities include compiling complaint reports, preparing draft replies to written inquiries, and supporting ad-hoc projects as assigned.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%