Guest Service Agent

Responsibility

The common responsibilities for this position include managing check-in and check-out procedures, greeting and welcoming guests, answering inquiries in a professional manner, handling guest luggage with care and efficiency, providing safe and secure storage, and supporting daily front office operations. Additionally, the role involves handling complaints proactively, managing ad hoc requests and reservations, ensuring polite and efficient customer contact, and maintaining cleanliness and organization of front and back areas. Other duties may be assigned by management as required.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%