Customer Service Officer

Responsibility

The common responsibilities for this position include managing daily operations and tasks in the designated area, collecting tuition fees, handling course inquiries and registrations, answering phone calls, selling courses, managing the administrative operations of a branch school, and performing general clerical tasks. Additionally, the role involves ensuring smooth workflow and efficient service during working hours, collaborating with team members to achieve departmental goals, maintaining a clean and organized work environment, handling customer inquiries and providing assistance, monitoring inventory levels and assisting in stock management, preparing reports and documentation related to daily activities, assisting with online course operations including class scheduling and assessment appointments, supporting teachers in creating teaching materials, and managing the ordering of teaching materials.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%