Customer Service Representative

Responsibility

The common responsibilities for this position include answering phone calls and handling parent inquiries, managing one-third of the inquiries, and following up on cases. Additionally, the role involves collecting tuition fees, selling courses, initially handling complaints, performing general clerical duties, and assisting in managing the daily operations of the center. The representative is also responsible for processing general contract handling, specifically a 14-month contract, and conducting general clerical tasks.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%