Customer Contact Center Representative

Responsibility

The common responsibilities for this position include handling customer inquiries through phone calls and emails, resolving requests within standard response times, maintaining accurate records of requests and resolutions, cooperating with teams for timely issue resolution, supporting ad-hoc tasks for business needs, and ensuring completion of assigned jobs within standard service time.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%