The common responsibilities for this position include providing 1st level support (onsite and remote) for customers/projects, maintaining and administering day-to-day operations in computer networks and related computing environments, including computer hardware, systems software, applications software, and configurations. Responsibilities also involve diagnosing, troubleshooting, and resolving hardware, software, or other network and system problems, as well as replacing defective components. Maintaining a daily service log is required, along with assisting in the rapid rollout of new systems and improving the long-term performance of existing systems. Additionally, the role includes coordinating projects related to network wiring plans, LAN/WAN hardware/software installation, backup/restore, maintenance, and problem-solving. Lastly, the position requires implementing and supporting client IT infrastructure, providing systems and technical support for network, desktop/server hardware, software, and application systems, and delivering Level 1 – 3 support for incidents and problem resolution while interacting with team members and other teams to progress projects and incidents.
The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.
The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.
Types of companies in the sector that have advertised a position
Education level required as indicated
Fields of study of the positions advertised by employers
Employment Mode of the positions advertised by employers
Employment Type of the positions advertised by employers