The common responsibilities for this position include providing first-tier helpdesk technical support to customers and partners worldwide via phone, email, and web. The role requires working in a roster to deliver 24/7 technical support services. Additionally, the Technical Support Engineer will collaborate with the product development team for potential bug fixes and enhancements, and work under pressure to meet service level agreements. The position also involves collaborating with the pre-sales team for product demonstrations and cooperating with the product team for product testing and interoperability testing.
The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.
The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.
Types of companies in the sector that have advertised a position
Education level required as indicated
Fields of study of the positions advertised by employers
Employment Mode of the positions advertised by employers
Employment Type of the positions advertised by employers