Customer Contact Center Representative

Responsibility

The common responsibilities for this position include handling customer inquiries through phone calls and emails in a professional manner, resolving requests within standard response times, collaborating with other teams to ensure timely resolution of customer issues, maintaining accurate records of requests and resolutions, and supporting ad-hoc tasks to meet business needs. Additionally, it involves ensuring the completion of assigned tasks within standard service time and with good quality.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%