Customer Service Officer

Responsibility

The common responsibilities for this position include handling customer inquiries and complaints, providing excellent customer service, maintaining good relationships with clients, answering the customer service hotline, and performing general administrative and clerical work. Additionally, the role involves ensuring the team performs quality management services, coordinating with internal departments to meet customer needs, assisting major banks, insurance companies, and telecommunications companies with overdue account reminders, and following up on test submissions. The Customer Service Officer also performs ad hoc duties as assigned and stays updated on frequent program changes while completing required learning before deadlines.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%