Customer Service Officer

Responsibility

The common responsibilities for this position include providing excellent customer service and maintaining good relationships with clients. The role involves handling enquiries, client instructions, and complaints in a professional and timely manner. It requires coordinating with internal departments to satisfy customers' needs by providing efficient feedback and the best solutions. Additionally, the position entails understanding clients' expectations and delivering first-class services, as well as following up on test submissions. The Customer Service Officer will work closely with the supervisor to provide relevant support on key customers' requests with KAM and SBU, while also staying updated on frequent program changes and completing required learning before deadlines. Furthermore, assistance is provided to major banks, insurance companies, and telecommunications companies in handling overdue account reminders.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%