Customer Service Officer

Responsibility

The common responsibilities for this position include handling customer inquiries via hotline, email, and instant messages; addressing customer needs regarding sales events and product information; tracking order progress; providing post-sales service support; managing course inquiries and registrations; assisting in the operation of online courses, including class arrangements and assessment scheduling; supporting teachers in creating and ordering teaching materials; maintaining daily operations and sales of the center; scheduling assessments; following up on related matters; and building customer relationships. Additionally, preparing reports for management review and performing ad hoc duties as assigned are also key responsibilities.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%