Customer Service Officer

Responsibility

The common responsibilities for this position include maintaining daily operations and sales of courses at the center, handling parent inquiries, scheduling assessments, and following up on related matters. The role requires maintaining good communication and relationships with parents and students, managing customer inquiry hotlines, responding to inquiry emails and instant messages, and addressing customer needs from calls. Additionally, it involves assisting with online course operations, including class arrangements and assessment bookings, supporting teachers in creating teaching materials, and managing the ordering of teaching materials and other administrative tasks. The position also emphasizes delivering outstanding member experience through excellent customer service, providing efficient solutions to member needs, and investigating complex member queries while adhering to relevant legislative requirements and privacy policies.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%