Customer Service Officer

Responsibility

The common responsibilities for this position include handling inquiries through inbound calls and other platforms, including account management and general inquiries; providing quality client support service to Financial Consultants; building and maintaining strong relationships with existing customers to foster business growth; preparing regular performance reports and analysis for management review; supporting daily operations administration such as fuel card application process and letter preparation; handling course inquiries and registrations; assisting with the operation of online courses, including class scheduling and assessment appointments; supporting teachers in creating teaching materials; managing the ordering of teaching materials; and performing other ad hoc duties as assigned.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%