Customer Service Officer

Responsibility

The common responsibilities for this position include handling customer inquiry hotlines, responding to inquiry emails and instant messages, and attentively listening to customer needs to address related issues. The role also involves managing course inquiries and registrations, assisting in the operation of online courses, including class arrangements and assessment scheduling, and supporting teachers in preparing teaching materials. Additionally, the responsibilities include managing the ordering of teaching materials and performing other administrative tasks, as well as checking order status and managing after-sales service inquiries.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%